1、企業(yè)價(jià)值理念:用100%的誠(chéng)意和行動(dòng)來(lái)做好每件事。
The enterprise value concept: with 100% sincerity and action to do everything.
2、經(jīng)營(yíng)理念: 致尊、致優(yōu)、致誠(chéng)、致新、致遠(yuǎn)。
Business philosophy: respect, excellent, to-, to the further destiny.
3、管理理念: Leader theory
致尊-----尊重客戶,尊重員工,從而使員工以企業(yè)為家,客戶有賓至如歸的感覺(jué)。
Respect ----- respect for customers, respect for employees, so that employees of the enterprise home, customers feel at home.
致優(yōu)-----以優(yōu)秀的管理服務(wù)團(tuán)隊(duì)提供優(yōu)良品質(zhì)的服務(wù)。
Excellent ----- with outstanding management services team to provide good quality service.
致誠(chéng) ----誠(chéng)信對(duì)待社會(huì)、坦誠(chéng)面對(duì)客戶、信守諾言的提供標(biāo)準(zhǔn)化的服務(wù)、培養(yǎng)客戶忠誠(chéng)的品牌認(rèn)知;打造忠誠(chéng)于客戶、忠誠(chéng)于企業(yè)的高素質(zhì)團(tuán)隊(duì)。
Honesty to the community, honest face of the customer, keep its promise to provide standardized services, customer loyalty to cultivate brand awareness; build loyal customers, loyal to the enterprise of high-quality team.
致新------為客戶創(chuàng)造全新的服務(wù)感受;培養(yǎng)不斷創(chuàng)新的思維習(xí)慣與精神。
New ------ for customers to create a new service experience; cultivate innovative thinking habits and spirit.
致遠(yuǎn)------為客戶創(chuàng)造恒久優(yōu)質(zhì)的服務(wù)感受;為團(tuán)隊(duì)樹(shù)立遠(yuǎn)大的抱負(fù),共同樹(shù)立實(shí)現(xiàn)美好遠(yuǎn)景的決心。
Further Destiny ------ for customers to create long-lasting quality service experience for the team to establish lofty aspirations, and jointly establish a better vision of the
4、管理理念: Manager theory
科學(xué)、規(guī)范、公正的管理就是對(duì)員工的真誠(chéng)關(guān)愛(ài)。(認(rèn)識(shí))
Scientific, standardized and fair management is the sincere concern for the staff. (understanding)
激勵(lì)積極努力、規(guī)范業(yè)務(wù)流程、制約違規(guī)行為,促進(jìn)協(xié)作共生。(總體)
Encourage positive efforts, standardize business processes, constraints violations, and promote collaboration and symbiosis. (overall)
遵規(guī)守紀(jì),執(zhí)行流程;積極協(xié)作,主動(dòng)承擔(dān);規(guī)范運(yùn)作,令行禁止?。▎T工工作規(guī)則)
Abide by the rules and regulations, the implementation process; active collaboration, take the initiative to; regulate the operation, so that the ban! (Rules)
尊重人格,就事論事,以理服人,依制管理。(風(fēng)格)
Respect for personality, on the matter, to convince people, according to management system. (style)
5、服務(wù)理念: Service theory
客戶的滿意就是我們的價(jià)值。
Customer satisfaction is our value.
感謝客戶的信任,尊重顧客的權(quán)益,關(guān)心客戶的需求,體諒客戶的擔(dān)憂,實(shí)現(xiàn)客戶的滿意,促進(jìn)客戶的成功。
Thank customers for their trust, respect for the interests of customers, concerned about the needs of customers, understand the concerns of customers and achieve customer satisfaction, and promote customer success.
真誠(chéng)友善、熱情周到、輕松愉悅、體諒包容。
Sincere and friendly, warm and thoughtful, relaxed and happy, considerate and tolerant.
用心服務(wù),誠(chéng)信關(guān)愛(ài),專業(yè)卓越。
Care services, integrity and care, professional excellence.
專業(yè)化,規(guī)范化,精細(xì)化,親情化。
Specialization, standardization, refinement, family-oriented.
6、團(tuán)隊(duì)協(xié)作理念:親和一致,內(nèi)協(xié)外爭(zhēng)像雄鷹一樣矯健翱翔,像大雁一樣互助遠(yuǎn)航!
The concept of team collaboration: affinity and consistent, as the eagle within the Association as vigorous soaring, like a wild goose a mutual voyage!
7、以人為本理念:尊重人格,客觀公正,嚴(yán)格督導(dǎo),規(guī)范提升。
Human-oriented concept: respect for personality, objective and fair, strict supervision, standardize the upgrade.
8、人才理念:重視知識(shí),更要重視能力;重視能力,更要重視精神;重視精神,更要重視品德。
Talent concept : attention to knowledge, but also to focus on ability; attention to ability, but also to the spirit; attention to the spirit, but also pay attention to character.
9、感恩理念:感謝客戶的信任,感謝同事的配合,感謝對(duì)手的督促。
Thanksgiving concept: Thank the customer's trust, thanks to colleagues with, thank the opponent's supervision.
10、忠誠(chéng)理念:在智慧基礎(chǔ)上的負(fù)責(zé),而不是沒(méi)有思想的盲從和媚上。
loyalty concept: in charge of the basis of wisdom, not without the blind obedience and Mei.
11、敬業(yè)理念:感恩、認(rèn)真、積極、協(xié)作。
Dedicated concept: Thanksgiving, serious, active and collaborative.
12、責(zé)任理念:把困難留給自己,把方便留給別人。
Responsibility: the difficulties left to their own, the convenience left to others.